UCLC FREQUENTLY ASKED QUESTIONS

1. How do I search for a training?
   If it is an assigned training, you can find it in the blue “Assigned Training (Training Analysis)” section of the home page.
   
   If the training is not assigned, search for the course by using the search bar at the top-right corner of the home page or visit the “Library” in the left menu bar.
2. How do I register for an instructor-led training (ILT)?
   If the ILT is assigned, click on the blue “Assigned Training” box and locate the course you want to register for from the list. Click “Register”, then, if the option is provided, select a class date and time. Click “Next” to review your selection, and then click “Submit” to complete registration.
   
   If the ILT is not assigned, search for the course in the top-right search bar on the home page. Once you click “Search”, select the course you want from the results list. Note, you can filter your search by “ILT” on the left side of the page. Once you select your desired training, click “Register”. Then, if the option is provided, select a class date and time. Click “Next”, review your selection, and then click “Submit” to complete registration.
3. How do I register for and start an online training module (eCourse)?
   To complete an assigned eCourse training, click on the blue “Assigned Training”. Select “Start” located next to the course you want to complete. This will begin your training module.
4. How do I cancel a training course registration??
   On the home page, click the red “Manage or Cancel My Registrations” box. Find the course you would like to cancel and select the checkbox next to its title. Then, click “Cancel Registration” found on the action bar above “Activity Name”. On the next page, select “Confirm Cancellation” and the training will be removed from your profile.

1. I don’t believe that a training assigned to me is relevant to my position. Can I have it removed from my assignments?
   Most trainings are assigned to users based on their specific job and department codes. These assignments are determined by the training owner and its relevant subject-matter experts (SME).
   
   If you believe that a training assignment is not relevant, please create a ticket with the Employee Experience Center (EEC) and provide the reasoning for why you believe you should be exempt from the assignment. The UCI UCLC administration team will take that information and forward it to the appropriate parties for further review.
2. I completed an eCourse training assignment, but I am still receiving email reminder notifications to complete the course. What is happening?
   If you recently completed the training, please visit the “Manage or Cancel My Registrations (Training Schedule)” section from the home page and click on the training in question. Follow the training-specific instructions for how to properly close out of the training to have the module mark itself as complete. If this does not work, please create a ticket with the Employee Experience Center (EEC) for further troubleshooting assistance.
   
   If you completed the training a year or more ago, please double-check to see whether it is a “certification” training. If it is, it means the training needs to be completed on a scheduled basis, e.g., annual, biannual, etc., so you can re-certify for the underlying training requirement. If it is a certification, you will need to click on the training and click on the “Start” option. Once you click “Start”, it will allow you to launch the training again so you can complete and re-certify for the requirement.
3. I am on leave, and I cannot see my assigned trainings. Why is that?
   While on leave, the UCLC removes your training assignments since you should not be required to take training while out on leave. For your training assignments to be reinstated, you will first need to follow up with your manager and Sedgwick about returning to active work status first. Once your return from leave is processed in UCPath, your UCLC profile and training assignments will automatically be reactivated in the following 48 to 72 hours.
   
   For further information regarding returning from leave, please refer to the UCI Human Resources Leave and Accommodations web page.
4. How do I submit the Student and Affiliate Access Request form?
   On the UCLC log in web page, click the orange “Student and Affiliate Access Request” box. If you do not have a UCINetID to log in, contact OIT. If you do have a UCINetID, log in and complete the request form. In the “Job Code/Petition Code” field question field, select the appropriate code. If you are unsure, please check with your sponsor. Then, search and select your supervisor by typing their name in the search box. Once you complete the form, click “Submit”. You will then receive a confirmation message and email to your UCI email address indicating when you will be granted UCLC access. This typically takes between 24 and 48 hours.

1. How do I export my training transcript or completion certificates?
   For step-by-step instructions, please refer to the How to Export your Training Transcript and Completion Certificates guide.
2. I attended an instructor-led training (ILT). I don’t see it on my UCLC training record. When will my training record be updated? Was I inaccurately marked as no-show or cancelled?
   The rosters for instructor-led trainings are individually managed by the course owners or instructors. If either of these situations apply, we recommend reaching out directly to them for further information or roster corrections. If they are unresponsive, please create a ticket with the Employee Experience Center (EEC) for further follow-up.

1. How do I submit the Safety Training Self-Assessment (UC Irvine Campus Users Only)?
   For step-by-step instructions, please refer to our How to Submit the Safety Training Self-Assessment (STSA) - CAMPUS ONLY guide.
2. I am a new-hire or inter-UC transfer. When can I access my profile and training assignments in the UCLC?
   Welcome to UC Irvine! Employee profiles are automatically created, maintained, and archived by a UCPath data feed. Users can expect to have access to their UCLC profile within 48 to 72 hours after their UCPath appointment’s effective date.
   
   For any inter-UC transfers, we recommend you create at ticket with the Employee Experience Center (EEC) so you can be credited for any UCOP compliance training requirements that you completed at your prior campus (e.g., UC Sexual Violence and Sexual Harassment Prevention, UC Cyber Security Fundamentals Awareness, etc.)
3. I am a student or affiliate. I previously had access to the UCLC, but now it is expired. Am I able to reactivate my pre-existing account?
   Yes. If your prior student or affiliate access expired, you will need to re-submit the Student and Affiliate Access Request form. Once you submit the form, it should take 48 to 72 hours for the system to reactivate your archived profile.

1. I am experiencing an issue with an online training module (eCourse). What should I do?
   The majority of eCourse issues are caused by internet browser compatibility problems.
   
   As a first step, it is recommended the user ensure they are using a supported browser and that their browser’s pop-up blocker is disabled. If this does not resolve the problem, it is recommended to clear the browser history and cache and then retry opening the training.
   
   If these two solutions do not resolve the issue, create a ticket with the Employee Experience Center (EEC) at eec@uci.edu and provide the following information for further troubleshooting:
   1. Which browser are you using?
   2. Is the browser’s pop-up blocker disabled?
   3. Are cookies enabled with your browser?
   4. Are you using a Mac or PC?
   5. Are you using a work or personal computer?
   6. Are you using a home or UCI network for internet?
   7. Are you connected to VPN when you are trying to complete the course?
   8. If possible, please provide a screenshot of the error being experienced.
2. When I try logging into the UCLC, I receive a “User account does not exist” error. What does that mean?
   This means that you do not currently have an active UCLC profile.
   
   If you are an active UC Irvine employee, please double-check with your department to ensure that you have an active appointment in UCPath. If you do, and it is beyond 72 hours after your appointment’s effective date, please create a ticket with the Employee Experience Center (EEC) for further investigation.
   
   If you are a UC Irvine student or affiliate, please ensure that you have successfully submitted the Student and Affiliate Access Request form. If you have done so, and it has been more than 72 hours after you submitted the form, please create a ticket with the Employee Experience Center (EEC) for further investigation. Note: If you previously had an active UCLC profile, this means that your access has expired, and you will need to re-submit the access request form to reactivate your archived profile.

1. I am a manager. I am receiving reminder notifications for a direct report that is no longer with the University. How can we stop the emails?
   If the direct report is a UC Irvine employee, please ensure they have been officially separated from their appointment in UCPath. If they have, and it has been more than 72 hours since their separation has been processed in UCPath, please create a ticket with the Employee Experience Center (EEC) for further investigation.
   
   If the direct report is a UC Irvine student or affiliate, please create a ticket with the Employee Experience Center (EEC). The UCI UCLC administration team will initiate the manual archival of their UCLC profile.

1. What browsers are supported by the UCLC?
   Please refer to the list below. For further information, visit the UCOP UC Learning Center Learning Management System (LMS) web page.
   
   Windows
   • Edge Chromium 111.x*
   • Edge (Legacy) 44.x*
   • Firefox 111.x
   • Chrome 112.x
   Mac OS
   • Safari 16.x
   Tablet or Mobile with Native Browser
   • iPhone or iPad with iOS 15.x & 16.x or iPadOS 15.x or 16.x (Safari)
   • Android 11.x, 12.x & 13.x
   • Windows 10.x (Surface Pro & Laptops)

*The UCLC no longer supports any version of Internet Explorer (IE). The UCLC does not support Edge in Compatibility Mode.