Health Care Facilitator

THE HEALTH CARE
FACILITATOR (HCF)
PROGRAM

UCI’s Health Care Facilitator (HCF) is here to help faculty and staff, retirees, survivors and their eligible family members, to better understand and obtain the full benefits and services available from the UC-sponsored health plans. Your Health Care Facilitator is a knowledgeable counselor who will provide you with confidential one-on-one assistance in resolving health plan issues.

The Health Care
Facilitator can
help you to:

  • Understand your UC health plan coverage and patient rights
  • Define your health care issues
  • Navigate the health care system
  • Resolve issues with your doctor, medical group or medical plan carrier
  • Understand how Medicare benefits coordinate with UC-sponsored medical plans

The Health Care
Facilitator
does not:

  • Provide medical
    or legal advice
  • Act as a patient care advocate for services/ benefits that are not offered
    by UC’s plans
  • Suggest treatment plans

UPCOMING WEBINAR

MEDICARE BASICS AND UC

Wednesday, September 17th, 2025
1:00pm to 2:30pm

Thursday, December 11th, 2025
1:00pm to 2:30pm

Register on UCLC HERE!

MEDICARE
ASSISTANCE

Applying for Medicare Part B? Form CMS L564

Helpful Hints!

For more information:
Medicare Knowledge Base Article

Click here to open a support ticket

OPEN A SUPPORT TICKET

WE CAN HELP GET YOU THE ANSWERS YOU NEED.

LIFE RESOURCES PROGRAM

Free, confidential, 24/7, bilingual support for UCI and UCI Health employees, retirees, and their dependents.

  • Emotional Support
  • Work-Life Solutions
  • Legal Guidance
  • Financial Resources

Get Help Now

MEET YOUR HEALTH CARE FACILITATOR

KWAME WHITE
UCI Health Care Facilitator<

Kwame loves helping people maximize the value of their UC-Sponsored coverage. He has spent the majority of his career in the healthcare industry, gaining experience as a physician, healthcare administrator, and as a benefits analyst for UCI before moving into the role of Health Care Facilitator.

Kwame holds a BA in Biological Sciences from USC, an MD from Wake Forest School of Medicine, and an MPPA from Northwestern University. After hours, you can find him either in the company of his son, or spinning the tunes on his radio show.

ROSENA RUM White
UCI Health Care Facilitator

Rosena embarked on her journey of mastering benefits knowledge in 2017 as a Benefits Analyst, and has since become a vital resource for colleagues navigating health care and retirement options. With a genuine passion for helping others, she aims to provide invaluable support during challenging times – whether through offering solutions, giving advice, or lending a compassionate ear.

A proud UC Irvine alumna, Rosena holds a bachelor’s degree in Psychological Science and a minor in English. When she's not at work, you can find her soaking up the outdoors with her two loyal German Shepherds, Willow and River, or catching waves at the beach on the weekends!